Refund Policy

Hivedeck is digital content you can use as soon as you pay. Before checkout you expressly ask for immediate access and acknowledge that you lose your right of withdrawal once access starts (Article L.221-28 13° of the French Consumer Code and Article 16(m) of Directive 2011/83/EU). As a result, payments — first purchases and renewals, monthly or yearly — are not refunded, including for a partially used period.

Not sure yet? Start with the monthly plan: you can cancel anytime and you won't be charged again.

You can cancel in one click from your account ("Manage billing"). Your subscription then stops at the end of the period already paid: you keep access until that date and no further payment is taken.

This policy does not affect the rights the law gives you. You will be refunded:

• if Hivedeck does not work as described and we cannot fix it within a reasonable time — a price reduction or a refund for the period of non-conformity, under the legal guarantee of conformity described in the Terms of Sale;
• if you were charged twice or charged by mistake;
• if we end the Service for reasons other than your breach of the Terms — the unused part of your prepaid period.

In these cases, email support@hivedeck.dev from the address of your account. Refunds go back to the original payment method through Stripe, usually within 5 to 10 business days.